a blog about news and politics by steve janke
 

Toothpaste purchased in Ontario is counterfeit

I just got off the phone with a very helpful customer service representative at Colgate Canada, and she confirms that this product is not theirs.




In the United States, Colgate-Palmolive and the FDA are dealing with the fallout of the discovery that toothpaste labelled "Colgate" and available for sale in dollar stores is counterfeit, and probably contaminated:

Colgate-Palmolive Co. is taking additional action regarding counterfeit toothpaste, a day after announcing the falsely packaged product could contain a poisonous chemical.

The products were found in discount stores in four U.S. states.

The New York consumer products company said it's contacting all its accounts handling Colgate toothpaste in the U.S.. At this time, none have reported counterfeit product.

Colgate is picking up suspected counterfeit products in the discount stores where it has reportedly been distributed

The company said according to Food and Drug Administration spokesman Doug Arbesfeld, diethylene glycol, the substance possibly contained in some of the counterfeit products, "is a low health risk but the bottom line is, it doesn't belong in toothpaste."

Colgate said the counterfeit product comes labeled as a 5-ounce or 100 ml tube, a size not made or sold by Colgate in the U.S. The packages say "Manufactured in South Africa," and may also have misspelled words including: "isclinically", "SOUTH AFRLCA" and "South African Dental Assoxiation."

I went to a local dollar store here in Ontario, Canada, and picked up a tube of Colgate, made in South Africa, and with misspellings on the packaging, though different from the misspellings reported in the United States.

Did I have a counterfeit tube? Should Canadian consumers be worried?

In a word, yes, but only a little bit.

The CSR was clear -- that tube is not a Colgate-Palmolive product. She took down the information about where the product was purchased, and is sending me prelabelled packaging to return the ersatz Colgate product to Colgate Canada.

I expect that Colgate will be moving in on the store to pick up the stock, just as in the US.

Is this tube dangerous? The CSR could not confirm that one way or the other. On the one hand, the lot seems to be different, quite possibly from a different knock-off manufacturer. On the other hand, it is not a Colgate product and Colgate cannot be sure what is in the tube, and strongly recommends not using the product, with the caveat that the risk in any case is very low.

What I'm really interested in is where was this stuff made and by whom? I think I have a line on that too.

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Comments

Why are you buying toothpaste in a dollar store. You get what you pay for in those places.

Posted by: Pissedoff at June 15, 2007 12:22 PM



It's called investigative reporting, I believe. Steve wanted to see if this stuff was available here as well as in the U.S. Now if we could get paid reporters to do the same.
Pat

Posted by: Pat at June 15, 2007 02:00 PM



Pat, I bet the press is working this. They have longer lead times than blogs, but it shows in the quality of the finished product.

Posted by: Steve Janke at June 15, 2007 02:02 PM



Never mind toothpaste - what about Thomas the Tank Engine toys made in China with leaded paint?

Posted by: Greg at June 15, 2007 04:44 PM



Good point Greg. We banned the use of lead in the manufacture of paint years ago to prevent lead poisoning, especially prevalent among our children. Why are importers allowed to bring in products from China containing lead? Are these goods smuggled in?

Where are the safeguards? Looks like there are none. As consumers we are left to protect ourselves.

Posted by: louise at June 15, 2007 06:42 PM



I believe that Steve has shown (to the whole country) that almost anything) made in China is suspect.

Message to Canadians; don't buy ANYTHING made in China! At least anything that's ingestible.

Posted by: Paul M at June 15, 2007 07:23 PM



As much as I am loathe to purchase Chinese procucts..it is impossible.

Everything is either made in China or is composed of Chinese components.

:(

Posted by: ZiLLa at June 15, 2007 08:44 PM



I believe our last toothpick manufacturer closed up shop in Canada some years back and now all our toothpicks come from China. Damn things are hazardous to your health as they easily break. We are going to be so screwed if it ever comes to war with them as almost all our electronics are now manufactured there.

Posted by: badbeta at June 15, 2007 10:54 PM